FAQ

Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

– keeping track of your order’s delivery status
– changing or canceling the order
– using your previous purchase history to become eligible for a Loyal Customer’s discount

Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

– keeping track of your order’s delivery status
– changing or canceling the order
– using your previous purchase history to become eligible for a Loyal Customer’s discount

When your order is on its way to you, we will send you an email to confirm all of your tracking details. Simply click on this link to follow your parcel’s journey from start to finish.

Depending on your location, delivery times can vary after your order has been dispatched. We will keep you updated with your tracking information and an estimated delivery date. To view our delivery options, visit our Delivery & Returns page. Occasionally, we may send your order in a separate parcel to speed up the delivery process. Please note: while we do aim to deliver within the estimated time, we cannot prevent delays caused by local Customs clearance.

We will send you an email to acknowledge that we have received your order. The email will include your order number, billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.

You can shop on perfumebays.com in two ways:

1. Creating an online account To sign up for a Perfume Bay online account, please visit our Register page. You can use this account to shop the site, add items to your Wishlist and track your orders and returns. For more information on creating an online account, please read our terms and conditions.

2. Using a guest account If you would like to shop online without signing up for an account, you are welcome to shop as a guest. To get started, add items to your shopping basket as usual and complete your order using our ‘Guest Checkout’ option. If you need further assistance, please contact our Customer Service team to place your order over the phone.

Marina Mall: +971 2 6766 533
Yas Mall: +971 2 6666 088
Bawadi Mall: +971 3 7666 488

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